Returns and Exchanges
We want you to be happy with your purchase from Silly Goose Kids! If something isn’t quite right, here’s how we can help.
In-Store Purchases
- Refund to original payment within 14 days
- Exchange or store credit within 30 days
- No returns after 30 days
- All sale items are final sale.
In-store purchases must be returned in person.
Online Purchases
You can return online purchases by mail or in store. To exchange, visit us in store or return your item by mail and place a new order.
- Full refund within 14 days of receiving the order
- Store credit within 30 days
- No returns after 30 days
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All sale items are final sale.
Return Conditions
All items must be:
- Unused and unopened
- In original packaging, with tags intact
- Accompanied by proof of purchase
Final Sale – No Returns or Exchanges
- Sale items
- Opened arts & crafts kits
- Hygienic items (e.g. bath toys, teethers, plush)
- Seasonal or holiday items
- Gift cards
How to Return Online Orders by Mail
- Email us at hello@sillygoosekids.com with your order number and reason for return.
- Wait for return instructions.
- Pack your item securely in original or sturdy packaging.
- Ship it using any carrier and keep your tracking number.
- Once received, we’ll process your return in 7–10 business days and notify you by email.
Customers are responsible for return shipping costs. Returning items from multiple orders? Please contact us first.
